Return and Refund Policy

Last updated: January 01, 2023

Full refund for all cancellation with 7 days before check in.

70% refund for all cancellations with 5 days before check in.

50% refund for all cancellations with 2 days before check in.

30% refund for all cancellations with 1 days before check in.

In the unfortunate event you should have to cancel your booking, both the Cleaning Fee and Damage Protection Insurance are refundable. Please be aware that the rental fees paid are non-refundable. We recommend that you consider purchasing Travel Insurance.

We do not accept any liability for personal injuries or other personal events that may result in the cancellation of a booking.

In case we have a problem with the property or other reasons where WE have to cancel the booking we provide you with a 100% refund.

COVID-19: If the guest get infected or a travel restriction because of the coronavirus pandemic, he must let us know with at least 2 days before check in to receive a full refund.

Insurance

You understand that our insurance does not cover your belongings or damage that you cause. You agree that we are not responsible for any loss or damage during the term of the rental agreement. You agree to carry insurance covering all of your personal property located in the unit or bear full responsibility for its damage including damage from fire, water, theft, or any cause.

Security deposit

Some properties require a Security Deposit to protect against any damages to and/or loss of items from the Property and to assure payment of items charged to the Guest Account. The deposit will be held in our account and will be returned not later than 5 calendar days after the termination of your stay. Deductions can be made for the following reasons: to repair or replace anything that is damaged or missing. If your deposit is not enough to cover all the damages and costs, you must pay the extra amount.

Check in and check out times

Check-in is at 3:00 pm | Check-out is at 10:00 am.

Unless otherwise arranged with Agent, the 10:00am check-out time is crucial for the cleaning contractor to perform housekeeping duties. Therefore, please note that unauthorised late check-outs will be subject to a €50.00 charge in the event the contractor’s cleaning crew cannot enter the vacation rental premises.